Refund policy

Change-of-mind purchases

Purecreo does not offer discretionary returns or refunds where a customer simply changes their mind. This does not limit any right or remedy that cannot lawfully be excluded.

Faulty, damaged, unsafe, materially misdescribed, or incorrect items

If an order arrives damaged, incorrect, unsafe, materially different from its description, or otherwise faulty, get in touch through our Contact page with the order number, a description of the issue, and clear photos (you can attach them right on the form). Please reach out promptly after discovering the issue so we can assess the appropriate remedy.

Do not send an item back until return instructions have been provided. The return location may differ from the address shown on an order document. Where applicable law requires a remedy, Purecreo will provide the required repair, replacement, refund, or other remedy and reimburse reasonable return costs when required by law. Opening a product does not remove a statutory right where a genuine fault, safety issue, or material misdescription exists.

Approved refunds

Approved refunds are issued to the original payment method. The time for funds to appear depends on the payment provider or financial institution. Original shipping charges are not refunded for a change-of-mind request; shipping and reasonable return costs for a valid statutory claim are handled as required by applicable law.

Order cancellation

If an order was placed in error, get in touch through our Contact page as soon as possible. Cancellation cannot be guaranteed after an order has entered processing or dispatch. Subscription cancellation is governed by the Purchase Options Cancellation Policy.

Nothing in this policy excludes, restricts, or modifies rights or remedies that cannot lawfully be excluded, including consumer protections that apply under the law of your state or country of residence.